After the buildout, someone has to keep the office running. ClearMax Labs offers managed IT for Seattle dental offices as an optional monthly plan: the computers, network, staff accounts and agreed backups are monitored and supported by the ClearMax support team, with one number to call. No plan is required to hire us for a project, and no project is required to start a plan.
Last updated: November 2026
What does managed IT mean for a dental office?
It means the practice stops being its own IT department. Instead of calling someone when a computer fails, the covered equipment is watched continuously, kept updated, and supported by a team that already knows the office. The plan covers:
- Computers. Covered Windows workstations: everyday desktop issues, updates, security maintenance and connectivity.
- Network. The covered firewall, switch and WiFi access points, and troubleshooting of the internet connection.
- Staff accounts. Account access, email setup and routine administration within the agreed scope, including removing access when someone leaves.
- Backups. Monitoring and management of the data and recovery systems specified in the proposal, with restores tested on a schedule.
- Dental software. Computer and network issues that affect practice-management and imaging software. Application-specific problems are coordinated with the practice's dental vendor, so the office makes one call, not three.
Who answers when something breaks?
The ClearMax support team, around the clock on the Plus and Complete plans. A practice on a plan calls one number or emails one address, a ticket is opened, and it is worked until it is closed. Issues that need hands in the building are scheduled with ClearMax technicians on site. The staffed support hours and response targets are written into the proposal, so the practice knows what to expect before it signs.
Which plan fits which office?
| Essentials | Plus | Complete | |
|---|---|---|---|
| Designed for | Smaller practices | Practices with more computers and staff | Larger practices that want closer technology oversight |
| Computers covered | Up to 4 | Up to 8 | Up to 12 |
| Staff accounts covered | Up to 5 | Up to 10 | Up to 15 |
| Network equipment covered | 1 firewall, 1 switch, 1 access point | 1 firewall, 1 switch, 3 access points | 1 firewall, 1 switch, 5 access points |
| Remote desktop and network support | Included | Included, 24/7 | Included, 24/7 |
| Monitoring, updates and security maintenance | Included | Included | Included |
| Agreed backup management | Included | Included | Included |
| Dental software vendor coordination | Included | Included | Included |
| Technology reviews | Annual | Quarterly | Monthly operational reviews, quarterly planning |
More computers, accounts and network devices can be added to any plan. Servers and phone administration are scoped separately.
What changes the monthly price?
The number of computers, staff accounts and network devices covered; whether there is a server; phone administration; and any project work. Prices are given in a written quote after a conversation about the office, not on this page, because two offices with the same chair count rarely have the same equipment.
What is quoted separately?
Equipment, software licenses, installations, migrations, cabling and on-site visits outside the plan. Each plan covers one office. The staffed support hours, response targets and backup scope are confirmed in the proposal.
Why pair a plan with a buildout?
Because the people who installed the network are the people supporting it. The cabling records, WiFi test results, door hardware and camera layout from the handover become the support team's documentation on day one. An office that was built by someone else can still start a plan; the first step is an inventory of what is in the building.
How does an office get started?
- A conversation about the practice: computers, staff, software, and what has gone wrong before.
- An inventory of the equipment, remote or on site.
- A written proposal naming the plan, what is covered, the response targets and the price.
- Onboarding over the first weeks: monitoring installed, accounts documented, backups verified, the staff told who to call.
Managed IT questions from Seattle offices
Do we have to sign up for a plan to get the buildout?
No. Projects are quoted on their own. The plan is there for offices that want ongoing support afterward.
We already have an IT company. Can you take over?
Yes. Taking over starts with the inventory and a list of what the current provider holds: passwords, licenses, backup accounts and domain registrations. Those are moved to the practice's name before anything is switched.
Does the plan cover our dental software itself?
The plan covers the computers and network it runs on. Problems inside the application go to the software vendor under the practice's support agreement; the support team opens and follows that ticket with them.
Can other kinds of offices use these plans?
The plans are built around dental practices, and other regulated small offices in Seattle are welcome to ask.